Policy for Products with Damage, Defect or a Missing Part
For any product received with a defect or damage, please contact us at firstname.lastname@example.org within 14 days of original delivery, providing a description as well as pictures and / or video of the defect or damage, and we will happily replace your mat at no cost to you.
If instead you wish to return your item in full, you may do so in accordance with our Return and Exchange policy.
Exclusions to this Policy:
We will not be able to process your claim if your item:
- Was delivered more than 14 days ago
- Has been used. The Warranty Policy applies instead.
It is important to note that given the non-toxic nature of the materials we use in our premium foam playmats (made without toxic plasticizers and chemical / colour stabilizers) slight natural yellowing along the edges due to the heat sealing process may be present. Slight discoloration may be more prominent with lighter colour designs. This is not a defect of the foam mat but a feature of the premium quality and material that we use. It is also normal that natural wear and tear may occur over time like with any foam playmat.